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Digital assistant for healthcare practices

More care, less chaos.Calm in your daily practice operations.

Sonexa helps healthcare practices manage phone administration more efficiently. Appointments, practical questions, prescription renewals, home visits, and follow-ups are structured into clear workflows so your team can stay focused on patient care.

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Appointment booking

Routine appointments are scheduled smoothly.

Whether it's Dutch, French, or English, Sonexa understands the language, checks the schedule, and books the appointment.

MD
Marie Dubois

Appointment09:14 · FR

Booked

Safe escalation

Not every call is routine.

When a request sounds urgent, medical, or complex, Sonexa stays within the administrative scope and escalates the request to your team.

JV
Jan Vandenberg

Chest pain10:02 · NL

Escalated

Task management

Administrative requests stay organized.

Prescription renewals, lab result questions, callback requests, and other non-urgent requests are converted into clear tasks for your team.

MD
Mark Deo

Prescription12:40 · NL

Task

How it works

From call to action in just a few steps.

01
Patient calls
Sonexa answers the call, detects the patient's language, and verifies identity when needed.
  • Call answered
  • Language detection
  • Identity verification
02
Sonexa processes the request
The assistant schedules appointments, answers practical questions, or creates a task for your team.
  • Appointment scheduling
  • Practical questions
  • Task creation
03
Your team stays in control
Every interaction is logged and categorized so staff can quickly see what has been handled and what still requires follow-up.
  • Complete call log
  • Clear categories
  • Follow-up actions

Features

Everything your practice needs

Purpose-built for the workflows of modern medical practices.

24/7 Call Handling
The digital assistant answers every call, even outside office hours. No voicemail, no missed patients.
Smart Appointment Scheduling
Detects intent, checks availability, confirms with the patient, and sends SMS confirmations.
Multilingual detection
Automatically switches between Dutch, French, and English during conversations. No manual setup required.
Safe escalation to your team
Medical, urgent, or complex requests are never handled autonomously and are always escalated to staff.
Tasks & callback requests
Unresolved or follow-up requests are converted into structured tasks with patient context.
Configurable per practice
Manage opening hours, services, physician schedules, greetings, and SMS templates from one central dashboard.

Every call clearly organized.

Sonexa transforms phone interactions into clear records, tasks, and follow-ups so your team always knows what has been handled and what still needs attention.

46

calls handled today

38

administratively resolved

5

escalated to staff

4

callback requests registered

Compliance & Safety

Secure, transparent, and aligned with European regulations.

No medical advice

Sonexa operates strictly within an administrative framework. Medical, urgent, or complex requests are automatically escalated to staff.

Designed around GDPR principles

Patient data is processed according to European data protection principles, with a strong focus on minimal data processing and strict access control.

European hosting

Infrastructure runs on European servers so data remains within the EU and is isolated per practice.

Discover how Sonexa brings calm back to your practice.

Discover together with us how Sonexa can support your practice.

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Digital assistant for modern medical practices.

© 2026 Sonexa. Built for Belgian medical practices. GDPR-compliant. Hosted in the EU.

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